Returns & Exchanges
At Koss Stereophones, we are committed to providing you with a superior listening experience. If you are not completely satisfied with your purchase, you may return your electronics within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or visit our online returns portal to submit a request and receive your Return Merchandise Authorization (RMA) number.
Pack Securely
Place the product in its original packaging including all accessories, manuals, and cables to ensure a smooth inspection process.
Affix Shipping Label
Print your prepaid shipping label and securely attach it to the outside of your package, ensuring any previous shipping labels are covered.
Drop Off and Track
Deliver your package to the nearest authorized carrier location and keep your tracking number until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing