Frequently Asked Questions
Everything you need to know about your Koss audio experience.
What is the Koss Limited Lifetime Warranty?
Koss offers a Limited Lifetime Warranty on most stereophones, covering defects in materials or workmanship for the life of the product for the original purchaser.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Shipping times vary by location, typically arriving within 3-7 business days for domestic orders.
Can I return my headphones if I am not satisfied?
Yes, we offer a 30-day return policy for products purchased directly from our store. Items must be in their original packaging and in like-new condition.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and import duties are calculated at checkout based on your specific country.
How do I know if my Koss headphones are authentic?
To ensure authenticity, always purchase directly from our official website or an authorized Koss dealer. Authentic products include official branding and serial numbers where applicable.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.